Troubleshooting
Cross-cutting problems and links to task-specific help.
Account
- Cannot create an account — Use a password of at least 8 characters. If the email is taken, Log in instead. See Create an account.
- Cannot log in — Check email and password. Lexorium does not currently offer an in-app password reset; contact support with your account email.
Empty library
- No vocab cards yet — Import from Readwise or browse the Store.
- No texts yet under Read — Purchase a text package; vocabulary packages do not unlock the reader.
Readwise
- Tags, sync, and overwrite rules: Troubleshoot an import
- Behavior reference: Import behavior
Purchases
- Checkout rejected — Remove any Owned packages from the cart.
- Paid but content missing — Confirm Owned on Store, then refresh cards or Read. Vocab packages add cards; text packages unlock reading only. See Add a package to your library.
- Receipts / refunds — Billing and purchases
Practice and games
- All caught up — Nothing is due; you can still practice a sample or open a lobby game. See Start a review.
- Missing Latin games — Set language filter to Latin. See Learning games.
- Blank definitions — Settings → Populate missing definitions.
Reading
- Lookup or translation errors: Look up vocabulary, Use translations.